TCPNIX Privacy Policy

Thank you for choosing TCPNIX. Your privacy is important to us. This Privacy Policy explains how TCPNIX (“we,” “our,” or “us”) collects, uses, and protects personal information when you use our website tcpnix.com, our proxy services, APIs, client portals, and any related software or tools (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy and our Terms of Service. If you do not agree, please discontinue use immediately.

1. Information We Collect

1.1 Information You Provide

• Account Details: Name, email address, password, and billing information when you register or subscribe.
• Payment Information: Payment method, transaction ID, and billing address (processed securely by payment providers such as Stripe or PayPal; TCPNIX does not store full card numbers).
• Communications: Messages or emails you send to our support team or affiliates.
• Affiliate Data: If you participate in our affiliate program, we may collect tax, payout, and contact information.

1.2 Information Collected Automatically

• Connection Data: IP addresses, timestamps, and bandwidth usage metrics necessary for proxy authentication, performance tracking, and abuse prevention.
• Device & Browser Info: Type, version, and operating system.
• Cookies & Analytics: Cookies or tracking pixels used to maintain sessions, enhance functionality, and collect anonymous analytics.

1.3 Logs

We do not log or store content of proxy traffic (such as websites visited, requests, or payloads) beyond minimal metadata needed for load balancing, error debugging, fair-usage enforcement, and abuse prevention. Temporary connection metadata is purged within a short retention window (typically 7 days or less).

2. How We Use Your Information

• Create and manage user accounts.
• Provide access to proxy servers and related services.
• Process payments and deliver invoices.
• Communicate updates, support, or security notices.
• Monitor network performance and prevent misuse.
• Improve and develop new features.
• Comply with legal obligations or valid governmental requests.

We never sell your personal data.

3. Data Storage and Security

• TLS 1.3 encryption in transit; hashed and salted passwords at rest.
• Firewalling, intrusion monitoring, access control, and audit logs.
• Primary hosting in secure datacenters located in Canada and the European Union.

4. Cookies

Cookies are used to keep you logged in, remember preferences, and collect anonymized usage statistics. You may disable cookies, but some features may not function properly.

5. Data Retention

We retain personal data only as long as necessary to maintain an active account, comply with law, resolve disputes, and enforce agreements. You may request deletion at any time.

6. Third-Party Services

We may share limited data with payment processors (e.g., Stripe, PayPal), email delivery and analytics providers, customer support tools, and infrastructure partners (e.g., Cloudflare, Hetzner, OVH). All third parties are bound by data-processing agreements.

7. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA, PIPEDA), you may access, correct, delete, or port your personal data; object to processing; or withdraw consent. Contact [email protected].

8. Account Deletion and Data Requests

Email [email protected] with the subject “Account Deletion Request.” Certain transactional records (e.g., invoices) may be retained where legally required.

9. Children’s Privacy

Services are not intended for individuals under 16. If you believe a minor has provided information, contact us for removal.

10. International Data Transfers

Your information may be processed outside your country, including in Canada, the United States, and the EU. We implement appropriate safeguards.

11. Updates to This Policy

We may revise this Privacy Policy. Updates will be posted here with a new “Last Updated” date; significant changes may be communicated via email or dashboard notice.

12. Contact Us

This document is provided for informational purposes and does not constitute legal advice. Consider consulting qualified counsel to adapt for your specific operations.